Help
The questions drivers ask most often — from picking a car park to collecting the car on the way back.
Booking
How to reserve a space, what you need for it, and what you get once it is paid.
- How do I book a parking space?
- Do I need an account to book?
- How far ahead should I book, and how long can I leave the car?
- How do you count a parking day?
- What do I get once the booking is paid?
- Can I book a space for somebody else?
Payments
When and what you pay for, what the amount covers, and which document you receive.
- When do I pay for the parking?
- Is the price shown with the offer the final one?
- What exactly am I paying for — is the ride to the terminal included?
- Which document will I get for my booking?
- Who sells the service — you or the car park?
- Can the price change after I book?
On site
What happens at the car park: entry, what the site offers, collection and reviews.
- How do I enter the car park?
- What if I arrive earlier or later than booked?
- Will I get a specific, assigned space?
- Is the car park guarded and covered?
- Does the car park take cars at night?
- What should I take with me when I leave the car?
- Can I leave a review after my stay?
Getting to the terminal
How you travel between the car park and the terminal, and what to look for in an offer.
- How do I get from the car park to the airport?
- Is the ride to the terminal included in the price?
- What hours does the shuttle run?
- How do I arrange the ride back after landing?
- What if my flight is delayed?
Changes and cancellation
What you can change yourself, until when, and what happens to the amount you paid.
- Can I cancel my booking?
- How do I change the dates of my booking?
- What will a change of dates cost me?
- Can I change the vehicle details?
- Can I correct my invoice details after booking?
- I lost the link that manages my booking — what now?
- I'm coming back later than planned — what do I do?
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